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Line 209: Cabebe, Jaymar. 2011. [http://download.cnet.com/I-m-Getting-Arrested/3000-10440_4-75593164.html I'm Getting Arrested for Android]. October 12. download.cnet.com. Chafkin, Max. 2013. [http://www.fastcompany.com/3021473/udacity-sebastian-thrun-uphill-climb UDACITY'S SEBASTIAN THRUN, GODFATHER OF FREE ONLINE EDUCATION, CHANGES COURSE: HE CAPTIVATED THE WORLD WITH VISIONS OF SELF-DRIVING CARS AND GOOGLE GLASS AND HAS SIGNED UP 1.6 MILLION STUDENTS FOR ONLINE CLASSES. SO WHY IS HE PIVOTING AWAY FROM MOOCS? "WE DON'T EDUCATE PEOPLE AS OTHERS WISHED, OR AS I WISHED," THRUN SAYS]. November 14. fastcompany.com/3021473/udacity-sebastian-thrun-uphill-climb . Cieply, Mariusz. 2011. [http://mashable.com/2011/07/01/customer-support-online/ 6 Tips for Providing Better Online Customer Support]. July 1. New York, NY: Mashable.

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